For connection issues, subscription imports, orders, or refunds, submit a ticket through your dashboard. Keep questions and follow-up details in the same ticket to make it easier to track progress.
The only available support channel is the ticket system in your dashboard. We have not published an email address or Telegram contact.
For account-related connection, subscription, order, and refund issues. Sign in to the relevant account, describe what happened, and add any follow-up details to the same ticket.
Reply times depend on the complexity of the issue and troubleshooting progress; no fixed response time is promised. Check your ticket for updates after submitting it.
View or Submit a TicketWe have not published a public support email address. For connection help, order checks, or refund requests, use the ticket system to keep the full issue history in one place.
There is no email support channel, so no email response time is provided.
We have not published a public Telegram contact. Access the dashboard from this page, and do not send account details or payment receipts to accounts whose identity cannot be verified.
There is no Telegram support channel, so no response time is provided for Telegram.
Describe what you can reproduce; this is more helpful than simply saying “it doesn’t work.” If you’re unsure about a detail, say so.
Include your platform, client name, selected region and route type, and network environment when the issue occurred. Say whether you can’t connect, can connect but can’t access sites, or are having trouble with just one app. If there’s an error message, include its exact wording.
If you’ve already tried updating the subscription, switching routes, or reconnecting, let us know what happened. For import instructions, see the User Guide. To check your apparent location, use IP Lookup.
Include the relevant order, payment method, order status shown in the dashboard, and what you’d like us to check. Payment methods include Alipay / WeChat Pay / USDT. If the status hasn’t updated after payment, attach proof with sensitive details redacted.
JinVPN offers a 60-day no-questions-asked refund policy. Submit refund questions through a support ticket; see the Terms of Service for details. For plan billing and data usage, see Pricing.
After submitting a ticket, keep the original record and check it for replies. If anything changes, add the new symptoms and steps you’ve tried to the existing ticket. This keeps the context together and avoids duplicate requests.
We do not promise a fixed response time. Connection troubleshooting may require further checks of your setup, while order and refund issues may need additional information. Please refer to the replies and progress shown in your ticket.
Start with the Getting Started Guide and User Guide. JinVPN does not require an email address; you can create an account with a username and password. For account-related issues, submit a ticket after signing in.
You can note the route, network environment, and steps that resolved the issue in the original ticket. If it happens again, add the new details to the same ticket to help distinguish an occasional issue from a persistent one.